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Customer support
1 Shipping
1.1 How quick will my order Ship?

Typically orders placed before 3pm EST. will be shipped out the same day. Please allow for an extra 1-3 days for order processing around holidays.

1.2 How fast will I get my order?

Shipping times come down to the specific carrier that ships the item. We exclusively use USPS and UPS. Please make your shipping selection carefully at checkout if you need an item sooner rather than later. We have estimated delivery times for each shipping option, to help give you an idea of when you can expect your package.

1.3 How quick will my store pick-up order be ready?

Typically orders are ready within 2 hours. You will receive an email or text notification when your order is ready for pickup or there are expected delays. If you have any questions, please feel free to give us a call.

1.4 Is Shipping Discrete?

Yes! You will have nothing to worry about with our shipping, the label only has your information on it. Everything ships in plain packaging with no logos or information about what may be inside. 

1.5 Do You Offer Free Shipping?

Absolutely! Orders over $65 are eligible for free shipping!

*This offer is only available to those inside the U.S. 

2 Returns/Exchanges
2.1 What is your return/exchange policy?

Clothing and Lingerie:

We understand things don't always fit as expected, clothing may be returned with original tags and packaging. If the outfit was packaged, the packaging must be in new condition with no rips and tears. Due to sanitary reasons, any clothing that makes direct contact with genitalia may not be returned if worn.

 

Toys:

Toys may be returned if unused with original packaging. If the item came in a sealed package, please contact us for a return. If your toy is battery powered and does not work or you are experiencing issues, please call us and we will help you troubleshoot or process a return.

 

Cock Rings and other personal products:

Cock rings or any other similar product that is designed to go directly on any genitalia, may not be returned after being removed from packing and or worn. If for some reason you are experiencing and issue with your item, please contact us.

 

Custom Order Items:

Custom order items are typically not returnable. Please contact us for further assistance.

2.2 How long do I have to make a return or exchange?

Returns and exchanges are accepted within 30 days from purchase.

2.3 Who do I send a return/exchange to?

Please ship all returns to:

ATTN: DREAM BOUTIQUE - RETURN

6039 Passyunk Ave

Philadelphia, PA 19153

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